Optimum
Pay your Optimum bill:
Phone: Call Optimum’s Automated Phone System +1 (848) 243-1227 to pay by check or credit card (no fee). Or call your region’s support number to make a rep-assisted payment (fee applies).
Mail: Mail a check or money order (payable to Optimum) to the “remit to” address on your statement.
Online: Sign in to your account on Optimum.net to make a payment (no fee!) or set up a one-time or recurring monthly payment. You can also view 12 months of statements on this page.
EBT/EFT:You can set up a bank transfer with your financial institution.
Optimum customer service FAQ
Can I pay my Optimum bill in person?
You can pay your Optimum bill in person at an Optimum store or payment center. Note that both stores and payment centers accept checks, credit cards, and money orders.
Does Optimum have deals or promotions for business customers?
Optimum is offering a Visa prepaid gift card up to $100 on certain new business accounts for a limited time. Click here to learn about more Optimum deals.
How do I speak to an Optimum representative?
You can call the Optimum Customer Care department at +1 (848) 243-1227 The menu offers prompts in both English and Spanish.
Does Optimum offer discounts for seniors?
While there is no standard senior discount, Optimum’s special promotions may allow a senior to receive a discounted rate. Call to discuss service at +1 (848) 243-1227 and a representative can determine if you are eligible to receive a promotional rate.
What channel can I see my Optimum bill?
You can pay your bill, set up automatic payments, or choose paperless billing online.
How do I pay my Optimum bill?
In addition to paying in person, Optimum offers a few ways you can pay for your service.
To pay online for optimum. sign in at allbillpay.com and click Pay Bill at the top right-hand corner of the page. From there, you can view or pay your bill. If you haven’t created an account, this is a good place to start. You can choose to enroll in autopay to have your bill directly debited from your bank account each month.
To pay by phone, call the automated phone system at +1 (848) 243-1227 and follow the prompts. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., And there is no cost for bill payment.
The Optimum Support App is another way you can pay your bill.
You can also sign up for paperless billing online. Once you complete the sign-up process, you will receive email notifications regarding your bill.
I want to pay my bill
We provide several convenient options for bill payment, including online through the My Optimum app, via phone, in-person, or by mail. Access your bill anytime by visiting View my bill.
To determine if you can make payments to Optimum directly from your bank account, log in to your bank’s website and verify the presence of a bill pay section. If available, include “Optimum” as a payee and input your 14-digit Optimum account number without dashes or spaces.
For all your Optimum needs, managing billing is a breeze with a variety of options available. Whether you’re looking to settle your Optimum bill for internet, cable, or phone services, Optimum offers seamless payment solutions. You can easily make payments online through the My Optimum platform or opt for the convenience of paying by phone. Need assistance? Optimum’s dedicated customer service team is just a call away, ensuring any queries regarding billing, service plans, or technical support are promptly addressed. Whether you prefer accessing Optimum services in English customer support is readily available. Whether you’re an Altice Optimum or Optimum Suddenlink customer, you can rely on Optimum’s robust infrastructure and user-friendly interfaces to securely manage your accounts and make payments promptly. From accessing your bill online to contacting customer service, Optimum provides comprehensive solutions tailored to your needs.
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Optimum
Optimum offers a variety of internet plans to choose from, as well as a couple mobile plans to add on. No matter which internet and phone plan you pick, you’ll get a discount. However, the higher internet plans will offer a larger discount with bundling — the savings are $10-$15/mo. Internet packages start at 100 Mbps and go up, and unlimited phone plans start at $45/mo. and go down from there in price. You can also opt for a non-unlimited plan for a lower price, but you’ll be limited to 1 GB or 3 GB of data. Optimum is a more limited provider, largely offering service on the East Coast and some parts of Middle America.
Pros
Reasonably priced
Optimum’s Unlimited mobile plans start at $45/mo. for one line but drops down to $15/mo. for more lines. Plus, you can save up to $15/mo. by bundling.
Plenty of plans
Optimum makes it easy to design a plan that suits you by offering four different mobile plans and five different internet plans.
Cons
Not widely available
Optimum is one of the more limited service providers, only available in a select number of states, including New York, Texas, New Jersey and North Carolina.
Below average customer satisfaction
Optimum’s score on the American Customer Satisfaction Index is 59/100, which places it below all of its competitors in this space and below the industry average of 64 in 2022.
Optimum internet plans
Optimum internet comes with many perks like fast speeds and no data caps or contracts, but watch out for price increases and hidden fees.
Optimum review
Optimum’s internet plans can be pricier than average after promotional periods end, but they’re a decent option for households that require a lot of bandwidth. Just be prepared for your bill to increase after 12 months.
We graded Optimum internet on a scale of 1 to 5 across four major categories. To learn more, read about our review methodology.
What we like
No data caps
Optimum has no data caps, so you won’t need to worry about any fees if you go over your data limit.
No contracts
With Optimum no-contract plans you can avoid long-term commitments and early termination fees.
Equipment included
Equipment is included with Optimum’s 300 Mbps, 500 Mbps and Gig plans.
Things to consider
Rate hikes
Optimum’s prices will increase after promotional periods end.
Equipment rental fees
Optimum has various equipment fees that will rack up your monthly bill.
Very little bundle savings
While there are a few bundling options with Optimum, you won’t actually end up saving much compared to purchasing standalone TV service elsewhere.
The slowest speeds you can get are 300 Mbps — a high starting point compared to other internet providers. But you will pay more for those speeds. While Optimum’s rates are pretty affordable when you first sign up, they increase after 12 months.
That doesn’t necessarily mean Optimum is a bad deal. It has one of our highest scores of any provider for value, which measures how much speed you’re getting for the price. But it’s important to be aware that you’ll be paying a lot more than what you signed up for at some point.
How we scored internet providers
We evaluate broadband providers in four categories: affordability, performance, value and customer satisfaction. Each category contains multiple sub-factors, all of which are weighted differently to impact the provider’s overall score.
For each sub-factor, we score all providers on a continuous scale of one to five, relative to the industry as a whole. Because the average download speed in America is currently 180 Mbps, for example, we assigned all plans with download speeds between 100 and 299 Mbps a score between three and four. Xfinity’s 200 Mbps plan received a 3.50 score for download speed, while Spectrum’s 400 Mbps plan got a 4.16.
We only considered standardized data points in our scoring system. More abstract data like consistency of service and brand reputation is still part of our analysis, but we opted to let our writers address them in the context of each review.
Compare Optimum internet plans, prices, speeds
Optimum internet prices and plans are available to you depending on your location. We’ve listed some popular Optimum cable and fiber plans below. Optimum’s fiber network is still expanding, so availability is limited.
**Pricing per month for 12 mos. with auto pay, paperless billing and unlimited mobile plan. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. As of 11/09/23.
Optimum fiber vs. Optimum cable internet
Optimum’s fiber plans are only available to around 1.3 million homes in the U.S. However, Altice, Optimum’s parent company, is steadily growing their fiber capability with service rollouts. Generally, it’s always a good idea to go with fiber over cable, as it’s less prone to traffic congestion.
That said, Optimum’s 500 and 940 Mbps plans are well above what most households need — 500 Mbps would be enough to stream Netflix in 4K on 20 TVs at the same time. If you need to work from home or video conference, pay special attention to the slower upload speeds on the non-fiber plans since Optimum’s fiber plans have symmetrical download and upload speeds.
Optimum speed averages
In general, what you pay for is what you get with Optimum. According to the FCC’s most recent Fixed Broadband Report, Optimum customers on average received around 114% of the speeds that they were advertised. In other words, Optimum actually over-delivers on speed.
That doesn’t mean you’re guaranteed to get faster-than-advertised speeds all the time — things like router placement, time of day and the number of connected devices can all impact internet speed — but it’s still a mark in Optimum’s favor.
Discounted internet for low-income students, seniors and veterans
In addition to the plans listed above, there is also a discounted option called Optimum Advantage Internet for select groups. This plan costs just $14.99/mo. and gets you up to 50 Mbps speeds, free installation, free equipment and no data caps or contracts. Here’s who qualifies for Optimum Advantage Internet:
- Affordable Connectivity Program: Optimum participates in this federal government program, providing free 300 Mbps internet access to qualified individuals. Learn more here.
- Households with students: Your household must qualify for or participate in the National School Lunch Program (NSLP). Optimum Advantage Internet is also open to New York City residents attending a New York City public school.
- Seniors: You must be 65 years or older and eligible for Supplemental Security Income (SSI).
- Veterans: You must be a veteran and receive state or federal public assistance.
- Discounted laptop: In addition to the discounted internet, Optimum Advantage customers can also purchase a refurbished Chromebook laptop for just $149.
Optimum internet availability & coverage
Optimum is available in 21 states, including the greater NYC area, where you’ll find Optimum internet service in The Bronx, Brooklyn, Long Island, Poughkeepsie and Yonkers, among other NY cities. Optimum is available to over 12 million people. Coverage also extends to western Connecticut, eastern New Jersey and parts of rural Pennsylvania and West Virginia, and states in the West, South and Midwest. 5% of the country has Optimum’s cable service available and 1.5% has fiber availability.
Optimum has both fiber and cable internet plans available, and it’s been rapidly building its fiber network in recent years to reach more homes. But no matter what’s available to you, Optimum’s internet plans are known for high speeds and high prices.
Shop Optimum plans
Optimum delivers high-speed internet, TV and home phone with customizable plans.
Call to order: +1 (848) 243-1227Optimum equipment, installation, data caps and contracts
Like all internet providers, the price that’s advertised to you is usually quite a bit lower than what you’ll actually pay each month. We combed through the fine print to find all of the fees you can expect to see with your Optimum Wi-Fi plan.
Optimum equipment
Optimum charges $13.50/mo. for equipment: $10 for the modem/router and $3.50 for a “network maintenance fee.” This includes their Altice Gateway device, plus Optimum Wi-Fi service.
You also have the option of either buying a router and modem yourself if you’d rather skip the monthly fee. There are other benefits to going this route, too. Some of the most common complaints from customers are about their Optimum Wi-Fi equipment not performing as promised. In many cases, investing in better equipment can drastically improve the speeds you get.
In some areas, Optimum is throwing in a free Wi-Fi extender with some plans. This device can be placed in another area of your home so that your Wi-Fi connection reaches every corner of the house. You’ll get one included for free, but you can also add extras for $3/mo. each for extra coverage.
Optimum offers a streaming device called Optimum Stream for $10/mo. It works like a Roku or Amazon Fire TV — just plug it into your TV and you’ll immediately have access to thousands of streaming apps like Netflix and HBO Max (although you’ll still have to subscribe to them separately). The remote is also built-in with Google Assistant, so you can use your voice to search for shows and movies.
Installation fee
Optimum charges a $59 one-time fee for standard installation on most plans, but it is increased to $99 on some internet and TV bundles. Self-installation is always free, though.
No data caps
There are no data caps on any Optimum internet plans, so you won’t have to worry about cutting back your streaming or gaming habits.
Contracts
Optimum doesn’t require contracts on any of its plans. If you want to switch service or move, you can do it at any time without incurring any early termination fees.
What’s the final price for Optimum internet?
Expect to pay at least around $19/mo. more than what’s advertised or Optimum internet plans. Equipment fees cost $13.50/mo. on every plan, and taxes typically add another $5/mo., too (but you’ll have to pay that with any internet plan). Additionally, after Optimum’s 24-month promotional rates, your bill will increase between $75 and $95/mo. If you have Optimum’s Internet 500 plan, you can expect to pay around $64/mo. in the first 24 months and then around $149/mo. after that.
Optimum internet vs. top competitors
Optimum might not be the only internet option in your area. In the four states that Optimum has service — New York, Pennsylvania, New Jersey and Connecticut — there are several other providers available.
If you can get fiber optic service from Verizon Fios in your area, it’s a better service for most people. Optimum vs. Frontier is a toss-up: Optimum’s plans are more affordable, but Frontier has higher 2022 customer satisfaction ratings. Frontier’s customer service ratings have surpassed Optimum, at 61/100 to Optimum’s 59/100. For comparison, Verizon had the highest customer satisfaction scores of any provider we reviewed.
Speeds from all three providers max out at 940 Mbps, but you won’t have to deal with the same price hikes from Frontier and Verizon. Frontier only raises prices by $10/mo. in the second year, while Verizon’s price doesn’t increase at all. By the time you get to year two, you’ll pay $140/mo. for Optimum’s gig plan, compared to $80/mo. with Verizon and $90/mo. with Frontier.
Optimum is known for being slightly more reliable, especially when it comes to providing fast internet service. If you are a current Optimum customer, you can check your internet speeds through Allconnect to determine if you are getting the speeds you paid for. If you’re thinking about other internet options, check to see which ISPs are available at your address.
Optimum internet bundles
Optimum internet and TV packages
There are four Optimum TV packages that you can add to your internet service, but you won’t save very much compared to purchasing a standalone TV service somewhere else. While these bundles are usually pretty affordable in the first year, you can expect to pay quite a bit more in year two, although it’s unclear exactly how much. Optimum says, “As of 13th mo. service will be billed at regular rate and is subject to change.”
Optimum also offers Optimum Complete, a bundling plan that combines your internet and mobile phone plans.
Optimum internet and mobile bundles
With the Optimum bundle, Internet + Mobile Savings, Optimum Mobile and Optimum Internet customers can save $10 to $15/mo. on their internet bill, depending on which internet speed tier you pick. With the 100-300 Mbps plan, you can save $10/mo. For the other plans ranging from 500 Mbps to 5 Gig, you can save $15/mo.
Although Optimum normally ranks right in the middle in customer satisfaction compared to other providers, in 2022 and 2023, its ranking dropped. The American Customer Satisfaction Index (ACSI) gave Optimum a 58/100, which is 1 point lower than its score in 2022.
Consumer Reports readers also had a negative view on Optimum. It received just a 54/100 overall score, ahead of only Frontier and Suddenlink, which is run by the same parent company as Optimum, Altice. Complaints with the company generally center around missed appointments with technicians, unexpected charges and frustrating customer service experiences.